Data deletion / Erasure request

Data deletion / Erasure request

We respect your privacy. If you want us to permanently delete the personal data we hold about you (for example data created when you signed up or logged in with Facebook/Google), you can request deletion using the contact details below.

What we can delete

  • Customer account data (name, email, profile information).

  • Order history and purchase-related personal data (unless retention is required for tax or legal reasons).

  • Data created by social logins (Facebook/Google) that we store to identify your account.

What we cannot fully delete

  • Transaction records we are legally required to keep for tax or accounting purposes. These records will be retained in a limited, non-personal form where required by law.

  • Copies of data that are part of backup systems or logs for security purposes — these are retained only for a short time and removed as backups rotate.

How to request deletion

  1. Email us at support@dorkmatter.co with the subject line: “Data deletion request”.

  2. In the message include: the email address you used with our store, and at least one of the following to help us verify the request: an order number, the full name on the account, or the date of last purchase.

  3. If you logged in using Facebook or Google, please indicate which provider you used (Facebook / Google).

Verification & timeline

  • We will acknowledge your request within 2 business days.

  • After verification, we will complete the deletion within 30 days where possible. If we need more time, we’ll contact you with an explanation.

  • When deletion is completed we’ll confirm by email.

Effect of deletion

  • Deleting your data will remove your ability to log in to the account and any saved order history or preferences.

  • If you later return and place a new order, a new customer account will be created.

Third-party logins (Facebook / Google)

  • If you used Facebook or Google to sign in, you can also remove our app’s access directly from your Facebook/Google account settings. We will also revoke our stored tokens on our side as part of the deletion process where possible.

Questions or concerns
If you have any questions about the deletion process or need help verifying your identity, email support@dorkmatter.co.

Go To Shop